How it works
1. Get In Touch
Please email us at firstname.lastname@example.org to inquire about creating a piece or to get a quote. We will get back to you within 48 hours.
2. Book Your Appointment
We work with clients one on one at our Toronto studio if you are local, or via email and phone if you are not able to meet at our studio. You can schedule your preliminary consultation in the Appointments and choose an option suitable to your needs.
We will usually provide a quick sketch to make sure everyone is on the same page. To proceed with the final renderings and/or stone sourcing, we require a minimum of non-refundable $200 deposit. Once the desired stones were selected another payment for full cost of the stone is required. The remaining balance is due once the piece is complete.
If the design is very clear and you are customizing your piece based on the existing inventory, we'll require 50% deposit based on the final price in order to proceed.
A lot of pieces are one of a kind and each one is hand carved or fabricated (sometimes both) to fit the curves of unique stones and specifications of the design. After the wax models are carved they are cast in metal, cleaned, set and finalized. We include appraisals from certified gemologist on pieces over $2000 CND.
We will be in touch through out the process to keep you posted on the progress of each stage.
5. Final Balance
The payment for final balance is required before shipping (if applicable) and prior or during the pick-up of the final piece.
Some important information to keep in mind when starting a custom order:
- ring size
- stone type
- metal type
- thickness of the band
All pricing is in Canadian dollars.
We don't accept returns or exchanges on any custom or special orders.
We offer first time complimentary ring sizing and necklace/earrings adjustment within the first 6 months of purchase. If multiple adjustments are needed within that period due to weather change, body changes or damage from wear and tear, charges will apply.