What is your return policy?
All unworn Ready To Ship jewellery purchased within Canada may be returned and exchanged for store credit within 10 days of receiving your item(s). We don't offer returns and exchange for store credit on items shipped outside Canada or items that have been sized and altered to you in any way.
We don't offer returns or exchanges on Custom and Made To Order items. There is no returns, exchanges or refunds on gem purchases.
We do not issue refunds on any orders.
All SALE items are final sale.
Email us at email@example.com to initiate a return. For more information visit Policies.
Can my ring be re-sized?
Yes! We offer one time complimentary sizing prior to shipping or within 6 months from purchase date. We recommend you get sized professionally with us or at your local jeweller a few times. Our hands will fluctuate depending on the weather and body changes so it's important to establish the happy medium. For more information visit Services.
What is your Warranty?
Yuliya Chorna Jewellery warrants all products against manufacturing defects within first 6 months of purchase. We will replace any melee (2mm and smaller) stones within the first 6 months of purchase. If there is damage to the piece (missing prongs, out of shape band etc. due to accident) we will replace stones and repair your piece at your cost. We can size rings one time, free of charge, within the first 6 months of purchase. Customer will be responsible for extra shipping costs to and from our Toronto studio. We offer pick-ups for all local clients.
We don't warrant loss, theft, daily wear and tear of pieces and possible chipping of stones. Centre stones are not under warranty. We recommend that you insure your precious pieces with your home insurance or a third party company.
We provide appraisals with all items over $2000 CAD. If you need to get your Yuliya Chorna Jewellery piece appraised we can provide that service for an additional $90 CAD.
How long does shipping take?
All pieces ship within 1-2 business days after the order is placed. Ring sizing takes up to 7 days before shipping.
Within Canada pieces ship with CanadaPost Express or FedEx Priority and take between 2-4 business days depending on the value fo your order and your location. International orders ship with DHL Express Worldwide and take between 2-14 days depending on your location (only 2-4 business days to USA). Note that we can't control any delays at the boarders. All international duties and taxes are client's responsibly.
If you are local you can choose to pick up your order in person at our Toronto studio. Studio Pick-ups
For more information visit Shipping.
How can I pay?
You can pay through our check out system on the website using a credit card, debit card, PayPal or Apple Pay. If you are Canadian you can also pay via bank E-transfer using your Canadian bank account. Email us with info on the order you'd like to pay for via E-transfer at firstname.lastname@example.org.
Can you re-work my heirloom pieces?
*Due to Covid-19 lockdown limitations we can no longer offer this service until further notice.*
How long does it take for a custom piece?
Custom projects typically take between 5-10 weeks depending on the design, complexity and stone sourcing. Read more about the process HERE.
Do you do engraving?
Yes! We can offer this service in house. Let us know what you would like to have engraved and we will provide you with a quote.
How do I keep my jewellery sparkling?
Avoid heavy use of hand sanitizer directly on your rings especially soft stones like opals. Wash your hands often to wash off the sanitizer and pat dry. Take your jewellery off when applying moisturizer.
To bring back more sparkle, soak your pieces in a bowl with warm water and gentle dish soap for about 30 minutes. Use a toothbrush to scrub around all angles, wash with warm water and pat dry well. Avoid using commercial cleaners because they are full of harsh chemicals.
For more information visit Jewellery Care.
Do you offer payment plans?
Right now we offer a maximum of 2 months payment plan for Ready To Ship items over $2000 CAD. Some conditions apply. Email us at email@example.com to inquire.
Can you re-create a ring I saw somewhere?
We don't replicate pieces made by other artists or companies. We create our jewellery with the intention that our clients will work with us because of what we specialize in. You are welcome to use images as your inspiration for a custom project but we will always put our own spin on the design to keep our signature look.