What is your return policy?
All unworn Ready To Ship jewellery purchased within Canada may be returned and exchanged for store credit within 10 days of receiving your item(s). We don't offer returns and exchange for store credit on items shipped outside Canada or items that have been sized and altered to you in any way.
We don't offer returns or exchanges on Custom and Made To Order items.
We do not issue refunds on any orders.
All SALE items are final sale.
Email us at email@example.com to initiate a return. For more information visit Policies.
Can my ring be re-sized?
Yes! We offer one time complimentary sizing prior to shipping or within 6 months from purchase date. We recommend you get sized professionally with us or at your local jeweller a few times. Our hands will fluctuate depending on the weather and body changes so it's important to establish the happy medium. For more information visit Services.
What is your Warranty?
Yuliya Chorna Jewellery warrants all products against manufacturing defects within first 6 months of purchase. We will replace any melee (2mm and smaller) stones within the first 6 months of purchase. If there is damage to the piece (missing prongs, out of shape band etc. due to accident) we will replace stones and repair your piece at your cost. We can size rings one time, free of charge, within the first 6 months of purchase. Customer will be responsible for extra shipping costs to and from our Toronto studio. We offer pick-ups for all local clients.
We don't warrant loss, theft, daily wear and tear of pieces and possible chipping of stones. Centre stones are not under warranty. We recommend that you insure your precious pieces with your home insurance or a third party company.
We provide appraisals with all items over $2000 CAD. If you need to get your Yuliya Chorna Jewellery piece appraised we can provide that service for an additional $90 CAD.
How long does shipping take?
All pieces ship within 1-2 business days after the order is placed. Ring sizing takes up to 7 days before shipping.
Within Canada pieces ship with CanadaPost Express or FedEx Priority and take between 2-4 business days depending on the value fo your order and your location. International orders ship with DHL Express Worldwide and take between 2-14 days depending on your location (only 2-4 business days to USA). Note that we can't control any delays at the boarders. All international duties and taxes are client's responsibly.
For more information visit Shipping.
Can you re-work my heirloom pieces?
Bringing new life to your heirloom pieces is one of the most sustainable ways to create new jewellery. We are happy to work with client's heirloom pieces if they are local and can drop their jewellery off at our studio for inspection. Depending on what you have and what you are looking for in the final result, possibilities for recycling your gold and re-using your gems may be limited. Feel free to reach our via email with more details on your project at firstname.lastname@example.org
How long does it take for a custom piece?
Custom projects typically take between 6-10 weeks depending on the design, complexity and stone sourcing. Read more about the process HERE.
Do you do engraving?
Yes! We can offer this service in house. Let us know what you would like to have engraved and we will provide you with a quote.
How do I keep my jewellery sparkling?
Avoid heavy use of hand sanitizer directly on your rings. Wash your hands often to wash off the sanitizer and pat dry.
For daily sparkle, soak your pieces in a bowl with warm water and soap for about 30 minutes. Use a toothbrush to scrub around all angles, wash with warm water and pat dry well. Avoid using commercial cleaners because they are full of chemicals.
For more information visit Product Care.
Do you offer payment plans?
Right now we offer a maximum of 2 months payment plan for Ready To Ship items over $2000 CAD. Some conditions apply. Email us at email@example.com to inquire.
Can you re-create a ring I saw somewhere?
We don't replicate pieces made by other artists or companies. We create our jewellery with the intention that our clients will work with us because of what we specialize in. You are welcome to use images as your inspiration for a custom project but we will always put our own spin on the design to keep our signature look.