- Return Policy
Because each piece is handmade from scratch for you, we don’t offer returns or exchanges on any Custom and Made To Order pieces and all items are final sale.
We don't offer returns on pieces that have been custom sized to fit to you from our Ready To Ship collection. A lot of our items are one of a kind, featuring rare stones, and continued sizing would compromise longevity of the piece. If you are not sure of the size or length of chain, email us to get help.
If you are not happy with your online purchase, please email us with the reasons. We can offer you an exchange or store credit within 7 days of purchase from Ready To Ship (if the piece hasn't been already adjusted to you). You may ship the item/s back to us in it's original packaging, in clean unworn condition by prepaid, insured currier or mail. You must specify that it is a Return for customs purposes. Once we receive the piece/s we will issue the exchange or store credit. You can also do this in person if you are local.
No exchanges will be issued if the piece/s have been damaged, worn and poorly cared for after the purchase.
*Please note that all SALE items are final sale and are not eligible for returns, exchanges or store credit.*
Please choose the correct size from the drop down menu in the product description page or specify your size in the comments message box during check out.
If you are not sure about the correct size, you can email us at firstname.lastname@example.org and we'll help you make the right decision before placing your order.
We offer complimentary ring sizing within the first 6 months of purchase.
Additional fees will apply to any adjustments after 6 months from the time of purchase or multiple adjustments within the same period of time.
For all international clients:
We suggest to use your local jewelry store for sizing for convenience. Note that we can not be responsible for any damages that may occur during sizing. If you prefer for us to do the sizing it will be complimentary. But it will be client's responsibility to cover all shipping and possible duty costs while shipping to and from our studio.
- Insurance Policy
We stand by our products and want to make sure each customer has the best possible experience.
We will replace any melee (2mm and smaller) stones within the first 6 months of purchase.
We can size and adjust anything free of charge within the 6 months of purchase. Customer will be responsible for extra shipping costs to and from our studio.
Anything over $2000 CND will come with an appraisal from a trusted third party certified gemologist. We encourage you to use the appraisal to insure your precious piece with a third party. We don't cover loss or theft.
With any other questions or concerns please e-mail us at email@example.com
Thank you for visiting.