- Return Policy
We don't accept returns or exchanges on any Custom or Made To Order pieces.
We don't offer returns on pieces that have been custom sized to fit. A lot of our items are one of a kind, featuring rare stones, and continued sizing would compromise longevity of the piece. If you are not sure of the size or length of chain, email us to get help.
Because each piece is handmade from scratch and is unique from one another, we don’t offer returns on Ready To Ship or Made To Order pieces and all items are final sale.
If you are not happy with your online purchase, please email us with the reasons. We can offer you an exchange or store credit within 10 days of purchase. You may ship the item/s back to us in it's original packaging, in clean unworn condition by prepaid, insured currier or mail. Once we receive the piece/s we will issue the exchange or store credit. You can also do this in person if you are local.
No exchanges will be accepted if the piece/s have been damaged, worn and poorly cared for after the purchase.
*Please note that all Sale items are final sale and are not eligible for returns, exchanges or our complimentary sizing.*
Please choose the correct size from the drop down menu in the product description page or specify your size in the comments during check out.
If you are not sure about the correct size, you can email us at firstname.lastname@example.org and we'll help you make the right decision before placing your order.
We offer complimentary ring sizing within the first 6 months of purchase.
Additional fees will apply to any adjustments after 6 months from the time of purchase or multiple adjustments within the same period of time.
We offer re-sizing on rings for an additional $40 if the piece needs to be sized down, and additional $60-120 if the piece needs to be sized up.
You can also get it sized by your local jeweller. With this option we can not be responsible for any damages that may occur during sizing.
- Insurance Policy
We stand by our products and want to make sure each customer has the best possible experience.
We will replace any melee (2mm and smaller) stones within the first year of purchase.
We can size and adjust anything free of charge within the 6 months of purchase. Customer is responsible for their extra shipping costs.
Anything over $2000 CND will come with an appraisal from a trusted third party certified gemologist. We encourage you to include the appraisal as part of your personal insurance policy to protect the piece/s again loss or theft.
With any other questions or concerns please e-mail us at email@example.com
Thank you for visiting.