Yuliya Chorna Jewellery does not issue refunds, store credit or exchanges on Custom and Made To Order items as they are handmade from scratch for you and are final sale. There is no refunds, store credit or exchanges on gem purchases (either through our diamond shop online or a personalized custom service).
Yuliya Chorna Jewellery offers 10 day return & exchange for store credit policy for all Ready To Ship items ordered in Canada. If for some reason the items you received are not what you expected we will accept the return, exchange or store credit within 10 days of receiving the item(s). This only applies to original Ready To Ship pieces (item has not been sized or adjusted to you in any way) shipped within Canada. We don't offer returns/exchanges to orders shipped outside Canada.
To initiate a return, please email firstname.lastname@example.org. Please note that return shipping cost will be customer's responsibility. Yuliya Chorna Jewellery will not be responsible for any damaged or lost packages. We can facilitate providing insured return label. Items must be in their original packaging and in clean, unworn condition. Refund, exchange or store credit will be issued once the piece is returned to Yuliya Chorna Jewellery and inspected.
We offer exchange or store credit within 10 days of receiving your item(s) if unworn, less shipping cost.
Yuliya Chorna Jewellery does not offer returns, exchange or store credit if the item/s have been damaged, worn and poorly cared for after the purchase.
Yuliya Chorna Jewellery does not offer refund, exchange or store credit if item was custom sized to fit to you prior to shipping. If you are not sure of the size, email us to get help.
All SALE items are final sale and are not eligible for returns, exchanges or store credit.
We encourage all clients to get sized by a professional jeweller before purchasing rings online and to specify their correct size during the order. Please choose the correct size from the drop down menu in the product listing description page or specify your size in the comments message box during check out.
If you are not sure about the correct size visit your local jeweller to get professionally sized. Or you can email us at email@example.com and we'll help you make the right decision before placing your order.
We offer one time complimentary ring sizing to fit a ring to you prior to shipping. If ring purchase is a surprise and the ring needs to be adjusted later, we offer complementary one time sizing within the first 6 months of purchase. Clients are responsible for shipping item/s back to our studio.
Additional fees will apply to any adjustments after 6 months from the time of purchase or multiple adjustments within the same period of time.
If your ring needs adjustment after purchase we suggest using your local jewelry store for sizing for convenience. Note that we can not be responsible for any damages that may occur during sizing outside our studio. If you prefer for us to do the sizing it will be complimentary. But it will be client's responsibility to cover all shipping and possible duty costs while shipping to and from our studio.
WARRANTY & INSURANCE
We stand by our products and want to make sure each customer has the best possible experience. Yuliya Chorna Jewellery warrants all products against manufacturing defects within first 6 months of purchase.
We will replace any melee (2mm and smaller) stones within the first 6 months of purchase. If there is damage to the piece (missing prongs, out of shape band etc. due to accident) we will replace stones and repair your piece at your cost. We can size rings one time, free of charge, within the first 6 months of purchase. Any further sizing will at client's cost. Customer will be responsible for shipping costs to and from our Toronto studio. We offer pick-ups fro all local clients.
We don't warrant loss, theft, daily wear and tear of pieces and possible chipping of stones. Get your jewellery serviced every 8-12 months to make sure your settings are secure. Centre stones are not under warranty. We recommend that you insure your precious pieces with your home insurance or a third party company.
We provide appraisals with all items over $2000 CAD. If you need to get your Yuliya Chorna Jewellery pieces appraised we can provide that service for an additional $90 CAD. Note that if you are international you will have to get the piece appraised in your province/state to be able to insure it. We encourage you to insure your engagement ring with a third party or private insurance company.
TAXES & DUTIES
We charge Canadian provincial sales tax on orders placed within Canada.
Any duties & local taxes charged at customs during international order clearance will be customer's responsibility.
If you are interested in reserving a Ready-To-Ship piece we offer a maximum of 2 months payment plan for Ready To Ship items over $2000 CAD. Some conditions apply. Email us at firstname.lastname@example.org to inquire.
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