- Return Policy
We don't accept returns or exchanges on any custom or special orders.
Because each piece is handmade from scratch, items may be slightly different from one another.
We don't offer returns on pieces that have been custom sized to fit. A lot of our items are one of a kind, featuring rare stones, and continued sizing/repairs would compromise longevity of the piece. If you are not sure of the size, email us to get help.
If you are not happy with your online purchase, please email us immediately so we can assess the reasons. We can offer a return or an exchange within 7 days of purchase. You may ship the item/s back to us in it's original packaging, in pristine condition by prepaid, insured currier or mail. Once we receive the piece/s we will issue the return or exchange.
If for some reason your piece arrived damaged, we will accept a return or exchange. We would require a photo documenting the state of the piece after it's arrival. If agreed upon, you may ship the item/s back to us in it's original packaging, in pristine condition by prepaid, insured currier or mail. This must be done within 7 days of purchase.
No returns or exchanges will be excepted if the piece/s have been damaged, worn and poorly cared for after the purchase.
Please choose the correct size from the drop down menu in the product description page or specify your size in the comments during check out.
If you are not sure about the correct size, you can email us at firstname.lastname@example.org and we'll help you make the right decision before placing your order.
We offer complimentary ring sizing and chain adjustment on necklaces within the first 6 month of purchase.
Additional fees will apply to any adjustments after 6 months from the time of purchase or multiple adjustments within the same period of time.
We offer re-sizing on rings for an additional $55-$85 if the piece needs to be sized down, and additional $60-195 if the piece needs to be sized up.
With any other questions or concerns please e-mail us at email@example.com
Thank you for visiting.