Customer Care

- Making Online Purchase

To make an online purchase click "Add to Cart" button on the item's page and follow the check out instructions.

All of our prices are set in Canadian dollars. You can change to your currency in the top right corner of the website. We charge 13% HST tax on all orders made within Canada. There is no tax charge on orders outside Canada.

If you have any additional questions or simply prefer to get in touch first, email us at info@yuliyachornajewelelry.com.

We also accept payments via E-Transfer, PayPal, Square & Swipe. Email us so we can prepare your invoice.

Because each piece is handmade from scratch, items may be slightly different from one another. If you are not happy with your online purchase, please email us immediately so we can assess the reasons.

- Custom Orders

Email us at info@yuliyachornajewellery.com about your custom piece requirements. We work with clients one on one at our Toronto studio if you are local, or via email and phone if you are not able to meet at our studio. You can schedule your preliminary consultation in the "Appointments" section of the website and choose an option suitable to your needs. We work closely with each client every step of the way, from sketches to production and final polish of the piece.

We don't accept returns or exchanges on any custom or special orders.

We offer first time complimentary sizing within the first 6 months of purchase. 

For any more information on custom process visit our Custom Jewellery page.