Policies
Find answers to the most common questions about our policies below. If you can't find the answers you're looking for, feel free to contact us by clicking the button below.
Policies
Below are some common questions about shipping, returns, and exchanges.
We do not offer returns, exchanges or store credit on all Sale items, International orders, Custom made items, Build Your Own rings, Made To Order items, individual loose gem orders, sized and/or adjusted items, items damaged by customer post purchase or due to unforeseen allergic reactions.
We offer a 10 day exchange or store credit policy for all Ready To Ship items ordered within Canada (sale items not included), minus return shipping. If for some reason the items you received are not what you expected we will accept a return for exchange or store credit within 10 days of receiving the item(s) if unworn. This only applies to original Ready To Ship pieces (item has not been sized or adjusted to you in any way) shipped within Canada.
We charge Canadian provincial sales tax on orders placed within Canada. Any duties, import fees & local taxes charged at customs during international order clearance are customer's responsibility.
Email hello@yuliyachornajewellery.com to start a return or exchange process on eligible items.
At Yuliya Chorna Jewellery, we stand by all of our products and offer complimentary stone tightening or small touch ups within the first 3 months of purchase. If there is visible damage to the piece (missing prongs, out of shape band etc. due to accident or poor care) we will repair the piece at client’s cost. Customer will be responsible for shipping costs to and from our Toronto studio. We offer pick-ups for all clients. Centre stones and melee stones are not under warranty. We don't warrant loss, theft, daily wear and tear of pieces and possible chipping of stones. We highly recommend that you insure your precious pieces with a third party insurance company or your home insurance and follow our suggested Jewellery Care Tips.
Get your YCJ jewellery checked every 6-12 months to make sure your settings are secure. Schedule a check up with us at our Toronto studio and we'll make sure the treasure we made you is safe and sparkling like new. We provide appraisals with all Custom Made pieces and our Ready Made and One-Of-A-Kind pieces over $2000 CAD. If you need to get your Yuliya Chorna Jewellery piece appraised we can provide that service for an additional $100 CAD.
All Ready To Ship pieces ship within 1-2 business days after the order is placed. Ring sizing takes up to business 7 days before shipping.
Canadian orders ship with CanadaPost Express or FedEx Priority and take between 2-4 business days depending on the value of your order and your location. Shipping within Canada is complementary except for our Ring Sizer.
International orders ship with DHL Express Worldwide or FedEx Priority and take between 2-14 days depending on your location and border processing times. Note that we can't control any delays at the border. All international duties, import fees and taxes are client's responsibility.
We recommend delivering your precious jewellery to a place that you know it can arrive at safely. Adult signature will be required during delivery for pieces over $1000 CAD.
FedEx does not ship to PO Boxes due to insurance. If you are shipping to a PO box we will use Canada Post or DHL regardless of the value of your purchase and this will void insurance on shipping. We will not be responsible for lost or damaged pieces delivered to PO boxes.
Please note that delivery may take longer during high seasons like major holidays and long weekends or to more remote destinations. We cannot be responsible for any unforeseen delays.
If you don't see your shipping zone or country at check out please contact us at hello@yuliyachornajewellery.com
Yes!
International orders ship with DHL Express Worldwide or FedEx Priority and take between 2-14 days depending on your location and border processing times. Note that we can't control any delays at the borders. All international duties, import fees and taxes are client's responsibility.
We recommend delivering your precious jewellery to a place that you know it can arrive at safely.
No. All shipping fees are non-refundable.
Ready To Ship rings: We offer one-time complimentary ring sizing prior to shipping or within the first 3 months of purchase, for adjustments of up to 2 sizes up or down. Larger adjustments will incur a fee based on the amount of materials and labour needed to complete the sizing. Clients are responsible for the cost of shipping their rings to and from our studio for sizing. Additional sizing fees will apply to any adjustments after 3 months from the time of purchase or multiple adjustments within the same period of time.
Custom & Made To Order rings: We offer one-time complimentary ring sizing prior to shipping or within the first 3 months of purchase if going down in size. Going up in size will incur a fee based on the amount of materials and labour needed to complete the sizing. Clients are responsible for the cost of shipping their rings to and from our studio for sizing. Additional sizing fees will apply to any adjustments after 3 months from the time of purchase or multiple adjustments within the same period of time.
We recommend you get sized professionally with us or at your local jeweller a few times before purchasing a ring. Our hands fluctuate depending on the weather, time of day and/or body changes so it's important to establish the happy medium. You can order our at home Ring Sizer to help you get the correct size before re-sizing.
Orders
Below are some common questions about the ordering process.
You will receive a notification email once your order has been fulfilled and shipped. This will include the tracking number which you can use to follow along as your order makes its way to you.
Each ordered YCJ piece of jewellery comes in one of our beautiful branded jewellery boxes. All items for the order are safely packed in a recyclable mailer box or biodegradable bubble mailer.
You cannot cancel your order after placing it. If you made a mistake or need to adjust your order after placing it, please email our team hello@yuliyachornajewellery.com with an explanation and to get help.
Email us at hello@yuliyachornajewellery.com right away to get help.
You can apply a promo code to an eligible order during checkout by copy and pasting or typing it into the promo code message box. Your new total will automatically reflect the appropriate discount for the code.
