Return Policy
RETURNS
Yuliya Chorna Jewellery does not issue refunds, store credit or exchanges on Custom and Made To Order items as they are handmade from scratch for you and are final sale. There is no refunds, store credit or exchanges on gem purchases (either through our online shop or a personalized custom service).
There is no refunds on items due to allergies. Its clients responsibility to be aware of any skin sensitivities to gold. An exchange or store credit can be offered in this case.
*It is not uncommon for people to have skin allergies to gold alloys due to nickel or copper traces in all gold alloys. The higher the karat of gold the more pure gold is in the alloy, which reduces the risk of an allergy. Allergic reactions can range greatly from person to person. In this case we recommend at least an 18k yellow or platinum setting (platinum is non-allergenic metal).*
Yuliya Chorna Jewellery offers 10 day return & exchange for store credit on all Ready To Ship items ordered in Canada, less shipping cost. If for some reason the items you received are not what you expected we will accept the return, exchange or store credit within 10 days of receiving the item(s). This only applies to original Ready To Ship pieces (item has not been sized or adjusted to you in any way) shipped within Canada.
To initiate a return, please email info@yuliyachornajewellery.com. Please note that return shipping cost will be customer's responsibility. Yuliya Chorna Jewellery will not be responsible for any damaged or lost packages. We can facilitate providing insured return label. Items must be in their original jewellery boxes and in clean, unworn condition. Exchange or store credit will be issued once the piece is returned to Yuliya Chorna Jewellery and inspected.
All 'SALE' items are final sale and are not eligible for returns, exchanges or store credit.
All ring purchases include complimentary first time sizing within 6 months of purchase, less shipping cost to our studio.
INTERNATIONAL ORDERS
We don't offer returns or exchanges on orders shipped outside Canada.
All 'SALE' items are final sale and are not eligible for returns, exchanges or store credit.
All ring purchases include complimentary first time sizing within 6 months of purchase, less shipping cost to our studio.
TAXES & DUTIES
We charge Canadian provincial sales tax on orders placed within Canada.
Any duties & local taxes charged at customs during international order clearance are customer's responsibility.