MAKING ONLINE PURCHASE
To make an online purchase click "Add to Cart" button on the item's page and follow the check out instructions.
Don't forget to choose your ring size and/or metal type from choices provided. If you have any specific instructions for us you can write them down in the Message box during check out. Ring sizing takes up to 7 business days.
All Ready To Ship items will ship in 1-2 business days unless your ring is being sized (up to 7 days) to you or we are getting your piece appraise before shipping (2-3 business days). All Made To Order items take 2-4 weeks to make before shipping. When your piece is ready to be shipped we will be in touch with tracking number.
We can not be responsible for any unforeseen delays, longer shipping times during holiday season or customs hold ups. All international boarder duties are customer's responsibility. Read more about Shipping.
All of our prices are set in Canadian dollars. You can change to your currency in the top right corner (left corner on mobile) of the website. There will be an applicable tax charge added to your purchase based on your location if you are in Canada.
We also accept payments via E-Transfer (Canadian clients only), PayPal & Square. Email us so we can prepare your invoice.
Because each piece is handmade from scratch, items may be slightly different from one another. If you are not happy with your online purchase, please email us immediately so we can assess the reasons. We offer 10 day return & store credit policy for Canadian based clients from the day you receive it. Note that custom, made to order or personalized items are not eligible for returns and store credit. Items shipped outside Canada are not eligible for returns and store credit. We don’t offer refunds on any purchases.
Visit Policies for more information.
To inquire about customizing a piece email us at firstname.lastname@example.org
If the item you like sold, we will do our best to recreate it for you per request. Most of our rings are one-of-a-kind featuring unique centre stones. Allow for variations in sizes, colour and quality of centre stones when expecting to re-create a certain style.
If you are looking to insure your special piece, we recommend using a third party insurance company or adding it to your home insurance. We provide Appraisals with items over $2000 cad for your records. If you are out of province or out of country you may need to provide an additional local appraisal for an insurance company.
If you require an Appraisal for one of our pieces we can provide this service through our trusted third party appraisers for extra $90.
Email us at email@example.com with any questions.