Return Policy
By ordering any of our products you agree to be bound to these policies. Yuliya Chorna Jewellery reserves the right to amend any information without prior notice.
To initiate a return on eligible products, see eligibility below, please email hello@yuliyachornajewellery.com. Return shipping cost will be the customer's responsibility. YULIYA CHORNA JEWELLERY will not be responsible for any damaged or lost packages. We will provide an insured return label for the applicable fee payable by customer prior to shipping. Items must be in their original packaging and in clean, unworn condition. Exchange or store credit will be issued once the piece is returned to YULIYA CHORNA JEWELLERY and inspected.
Sale Item Policy
All SALE items are final sale and are not eligible for returns, exchanges or store credit.
International Orders (including USA) Policy
YULIYA CHORNA JEWELLERY does not offer exchanges or store credit on any other International orders.
Ready To Ship Policy
YULIYA CHORNA JEWELLERY offers a 10 day exchange or store credit policy for all Ready To Ship items ordered within Canada (sale items not included), minus return shipping. If for some reason the items you received are not what you expected we will accept a return for exchange or store credit within 10 days of receiving the item(s) if unworn. This only applies to original Ready To Ship pieces (item has not been sized or adjusted to you in any way) shipped within Canada.
Custom and Made To Order Policy
YULIYA CHORNA JEWELLERY does not offer refunds, store credit or exchanges on Custom and Made To Order items as they are handmade from scratch for you and are final sale. There are no refunds, store credit or exchanges on gem purchases (either through our online shop or a personalized custom service).
Sized/Engraved Policy
YULIYA CHORNA JEWELLERY does not offer refund, exchange or store credit if the item was custom sized, adjusted to fit or engraved prior to shipping. If you are not sure of the size, email us to get help.
Allergic Reaction Policy
There are no refunds on items due to allergies. Its clients responsibility to be aware of any skin sensitivities to gold. An exchange or store credit can be offered in this case.
Damage Policy
YULIYA CHORNA JEWELLERY does not offer refund, exchange or store credit if the item was damaged, worn and poorly cared for after the purchase.
DUTIES & TAXES
We charge Canadian provincial sales tax on orders placed within Canada. Any duties & local taxes charged at customs during international order clearance are the customer's responsibility.
Contact us at hello@yuliyachornajewellery.com if you have additional questions.
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