Custom Work Agreement
Custom Work Agreement
The Jeweller has provided the Client with all relevant information regarding the custom work to be completed and will conduct business in an open and honest manner.
The Client has raised all questions or concerns regarding the project and Jeweller has answered all questions to the best of their ability prior to starting work.
The Client acknowledges that a quote is an estimate and not the firm price (if applicable). The final price of the project may go up or down, based on the amount of work and material costs involved during the project.
If the final price has been settled prior to the start of the project based on the Client's budget or other requirements, and the Client received an invoice, no price change should be expected.
The Client agrees to pay a 50% deposit based on the quote provided before any work begins unless otherwise agreed. The deposit is a non-refundable fee that will help us get started on your unique piece and is a commitment from both parties.
If the project requires a selection of specific stone(s), the Client agrees to pay a $200 non-refundable deposit so the Jeweller can provide gem showings. Once the Client chooses the stone(s) they agree to pay full price for the stone(s), in which case both payments will go towards the final balance of the piece(s). The remaining balance is due upon completion of the piece and prior or during the pick-up and before shipping (if applicable).
We don't offer returns on any of our custom made pieces. Any custom made ring can be re-sized and necklace/earring adjusted one time free of charge within the first 6 months of purchase. If the adjustments are needed due to poor handling or weight fluctuation, charges may apply.
If for any reason the Client decides to not continue with the project, depending on how far along the project is, it is up to the discretion of the Jeweller how much of the deposit (if any) will be reimbursed to the Client. It is based on each unique case.
The Client agrees that any substantial changes made to the design after the initial agreement may incur extra charges.
The Client acknowledges that all designs are the ownership and rights of Yuliya Chorna Jewellery.
The Client understands and acknowledges the timeline of 4-8 weeks turnaround for custom piece(s) unless otherwise discussed.
Please note that all of our pricing is in Canadian dollars.
Yuliya Chorna Jewellery © All Rights Reserved 2018